Parts Administrator - Scotland

About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks.  From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible.  Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

-          Answer and process incoming parts calls from customers and service technicians.

-          Pull orders, receive, and put away stock.

-          Order parts and develop relationships with Crown Parts Centre and outside vendors.

-          Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.

-          Maintain direct contact with current and prospective customers.

-          Prepare customer quotes.

-          Process paperwork.

-          Inventory control to include cycle counts of stockroom, vans, and customer consignments.

 

Person Specification

Essential Skills:

-          GCSEs or equivalent -          Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills -          Valid driver's licence -          Parts or inventory control experience and lift truck industry experience preferred -          Working knowledge of Microsoft Office (including Excel and Word), Parts and Service manuals, Internet) Ordering software.   -          Ability to follow instructions given in written, oral or diagram form. -          Ability to problem solve and find alternative solutions with regards to long lead times from suppliers. -          Flexibility to work as part of a team and as an individual.

Desirable   Skills:

Knowledge of Baan software or equivalent package

Vacancy Details

Hours of Work:	Monday to Thursday – 09:00am to 17:30pm with 1 hour lunch break. Friday – 09:00am to 17:00pm with 1 hour lunch break.
Target Salary:	Competitive
Holidays:	25 days holiday
Pension:	Company pension plan.

Another question please contact karen.callander@crown.com or alternatively you can call me on 07711 368 935